Your reservation, when booked, requires a 50% deposit to indicate you’re ready to travel on the dates you select. We aren’t looking to keep your money and realize unforeseen things can happen to your schedule. If you need to cancel prior to your date of travel you will get a complete refund, please let us know as soon as possible so we can free up the seats for another explorer! We usually have some flexibility in re-booking, but if we reserve a seat for you, you’ll have one waiting! In return, we want you to be equally fair with us by advising us, as early as possible, of any challenges in making your trip.
If your tour is cancelled by Alaska Air Service due to inclement weather or your ship is late and cannot reschedule your tour, we will also provide you a 100% refund.
If you have questions regarding our cancellation policy or have any other questions please email us or call us at (907) 694-8687.